RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT

Index

NAME
CONFIGURATION
- NoAuthRegexp
- WebPublicUser
AUTHOR

Code Index:

package RT::BugTracker::Public
EOF

NAME

RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT

CONFIGURATION

You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example of configuration and sane defaults. Add require in the main RT_SiteConfig.pm or define options there.

NoAuthRegexp

As public shouldn't require authentication then you should add '/Public/' path to NoAuthRegexp option, something like:

    Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
                                /+Public/|
                                /+REST/\d+\.\d+/NoAuth/)!x );

Note that if you have multiple extensions that want to change this option then you have to merge them manually into one perl regular expression.

WebPublicUser

Make sure to create the public user in your RT system and add the line below to your RT_SiteConfig.pm.

    Set( $WebPublicUser, 'guest' );

If you didn't name your public user 'guest', then change accordingly.

The public user should probably be unprivileged and have the following rights

    CreateTicket
    ModifyCustomField
    ReplyToTicket
    SeeCustomField
    SeeQueue
    ShowTicket

If you want the public UI to do anything useful. It should NOT have the ModifySelf right.

AUTHOR

Thomas Sibley <trs@bestpractical.com>

# BEGIN BPS TAGGED BLOCK {{{ # # COPYRIGHT: # # This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC # <jesse@bestpractical.com> # # (Except where explicitly superseded by other copyright notices) # # # LICENSE: # # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. # # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA # 02110-1301 or visit their web page on the internet at # http://www.gnu.org/copyleft/gpl.html. # # # CONTRIBUTION SUBMISSION POLICY: # # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) # # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that # you are the copyright holder for those contributions and you grant # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. # # END BPS TAGGED BLOCK }}} package RT::BugTracker::Public; use v5.8.3; our $VERSION = '0.02'; 1;