RT-Extension-QuickCalls

INSTALLATION

To install this module, run the following commands:

perl Makefile.PL
make
make test
make install
add RT::Extension::QuickCalls to your @Plugins line in RT_SiteConfig.pm

You will need to enable the new QuickCalls portlet with a line like this in your RT_SiteConfig.pm file

Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders

RefreshHomepage QuickCalls)]);

This is the default portlet list with QuickCalls added to the end People can then choose to add the portlet to their homepage in Preferences -> RT at a glance

To set up your Quick Calls, you will want to specify a Name and a Queue in the config file. The Name will become the Subject of the task unless you specify a Subject option. You can add other Ticket options as needed, such as Status. You can also add SetOwnerToCurrentUser if you want to default the Owner to the current user.

Set($QuickCalls,[{Name => "Foo", Queue => 'General', Status => 'resolved'},

{Name => "Bar", Queue => 'Queue2', Status => 'resolved'}]);

After you have added QuickCalls to your home page, you will be able to select one, click Create and be brought to the ticket creation page with multiple fields pre-filled

COPYRIGHT AND LICENCE

Copyright (C) 2007-2010, Best Practical Solutions LLC.

This library is free software; you can redistribute it and/or modify it under the same terms as Perl itself.