RT::Condition::SLA_RequireDefault - RT::Condition::SLA_RequireDefault documentation

RT-Extension-SLA documentation Contained in the RT-Extension-SLA distribution.

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IsApplicable

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Applies the current scrip when SLA is not set. Returns true on create, but only if SLA CustomField is applied to the ticket and it has no value set.

RT-Extension-SLA documentation Contained in the RT-Extension-SLA distribution. 
use strict;
use warnings;

package RT::Condition::SLA_RequireDefault;
use base qw(RT::Condition::SLA);


sub IsApplicable {
    my $self = shift;
    return 0 unless $self->TransactionObj->Type eq 'Create';
    return 0 if $self->TicketObj->FirstCustomFieldValue('SLA');
    return 0 unless $self->SLAIsApplied;
    return 1;
}

1;